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    EmailDelivered Contact Form

    Add Attachment
    Most Asked Questions
    How do I tie into the Interspire API?

    Q. How do I tie into the Interspire API?

    A. To use the Interspire API, you can find the API manual here:

    http://www.interspire.com/emailmarketer/pdf/XMLApiDocumentation.pdf

    All you need to do is post to the xml.php file inside of the Interspire install. (i.e. yourdomain.com/iem5 ~ or wherever your interspire is installed).

    NOTE: If you are hosting your Interspire installation on Emailability, due to the included enhancements and modifications, we are unable to provide access to the code (i.e. FTP)


    To remove contacts using the CSV file

    1. Click Contacts > Remove Contacts
    2. Select the list to remove contacts from > Next
    3. There are two ways to remove contacts:
    a. Select I want to type the email addresses of contacts into a text box then paste all the email addresses in the box provided
    OR
    b. Select I want to upload a file that contains the email addresses of contacts and browse for the file
    4. For the Contacts Above, select Remove them from my list permanently > Next > Ok

    You may need to do the same steps for the other lists if you have contacts who are subscribed to multiple lists.

    The steps here are specially useful when clearing bounces using the weekly report file.

     


    Q. Do you clean out bounces or do I have to do this myself?

    You have to remove the bad email addresses regularly. We send the weekly reports with all of the recommended removals, but that it is your responsibility to do the removals as we do not modify client data.


    Posting to IEM from a Web Form

    The following is an example of what is needed in order to have a web form POST to add contacts in IEM with custom fields. A custom field can be used to accept information regarding products your customers have purchased.

    In the example we will configure Interspire Email Marketer to accept POSTs of an email address and a custom field named “product2.”

    Enable the API

    First be log into your instance of Interspire Email Marketer and enable the API under Users & Groups, View User Accounts. Edit the account (typically this is admin), go to the Advanced User Settings tab, and click the check box to Enable the XML API. Regenerate the XML API token if you don’t already have one, as you’ll need it to authenticate you when you POST to the API.

    Add the Custom Field

    In the Interspire web interface click on Contact Lists, View Custom Fields and then the Create a Custom Field button. Select a Custom Field Type to tell the application what type of data you will be storing in the DB. In our example we’ll choose Text Field and name it test by filling out the Custom Field name. Adding a custom field prepares the Interspire DB for your new arbitrary information. If the field you want to already exists in the Custom Field list you can use that if you like.

    Prepare the Script

    Pay attention to the variable definition section of the script below. The script below expects to receive two items from whatever you are using to POST the information, in this case an email address and a product, Email and product2 respectively.

    Below that we input the username of the Interspire login, the API key you got earlier, and the ID of the list within Interspire to which you’d like to POST. You can find the ID of the list by viewing your contact lists, clicking edit on one and then looking for the id= field at the end of the URL.

    Place this script on your web server and configure your web form to POST to it. For example if you name the script AddContact.php and put it in the scripts directory of your web server at cooldomain.com it would be http://cooldomain.com/scripts/AddContact.php. You may need to make the script itself executable.

    Basically the flow is this: Someone fills out a web form on your site, or Infusionsoft, or wherever you’re hosting it, the form sends the information to http://cooldomain.com/scripts/AddContact.php which then posts the content to Interspire. Generally people install the script on the same server as their web form, but some people like to use Infusion and just configure the script as a success action, which works too.


    Example PHP

    <?php
    $email = $_REQUEST['Email'];
    $product = $_REQUEST['product2'];
    $api_user = "admin";
    $api_key = "f477927ee8e48ee5cff1df17826a903c892716e8";
    $list_id = 1;

    $xml = '<xmlrequest>
    <username>'.$api_user.'</username>
    <usertoken>'.$api_key.'</usertoken>
    <requesttype>subscribers</requesttype>
    <requestmethod>AddSubscriberToList</requestmethod>
    <details>
    <emailaddress>'.$email.'</emailaddress>
    <mailinglist>'.$list_id.'</mailinglist>
    <format>html</format>
    <confirmed>yes</confirmed>
    <customfields>
    <fieldid>12</fieldid>
    <value>'.$product.'</value>
    </item>
    </customfields>
    </details>
    </xmlrequest>
    ';

    $ch = curl_init('http://houseaustin.com/iem/xml.php');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
    curl_setopt($ch, CURLOPT_POST, 1);
    curl_setopt($ch, CURLOPT_POSTFIELDS, $xml);
    $result = @curl_exec($ch);
    if($result === false) {
    echo "Error performing request";
    }
    else {
    $xml_doc = simplexml_load_string($result);
    echo 'Status is ', $xml_doc->status, '<br/>';
    if ($xml_doc->status == 'SUCCESS') {
    echo 'Data is ', $xml_doc->data, '<br/>';
    } else {
    echo 'Error is ', $xml_doc->errormessage, '<br/>';
    }
    }
    ?>


    Q. My Email Software Process Bounces. Why Do I Have to Remove the Emails You Send?

    A. In our experience, email software often misses as much as 20% of all bounces, in some cases even more. The reason for this is that the bounce rules are very rarely updated in new releases and ISPs are constantly changing their rules, so many simply get missed.

    The other reason is because software uses a simple rule set to remove hard bounces. (Hard bounces are either bad addresses or ‘soft bounces’ that have bounced 3 or 5 times and have been converted to ‘hard’ bounces).

    The problem with this is that the counts are cumulative over time. So, if you send out an email this week to client@domain.com and it bounces because of a temporary block, then again in 6 months, and then another 6 months, that address is then removed from your list.

    By using the EmailDelivered recommended weekly removals, you are getting only those addresses that have bounced 3 or more times during a 7 day window. In addition, we exclude any subscribers that are a part of a temporary reputation block on which we are working on your behalf.


    Q. Why Are My Open Rates Are Low?

    HTML Online Editor Sample

    A. There are a lot of things that can impact your open rates above and beyond your reputation.

    First things first, open rates are always going to vary from campaign to campaign and even seasonally. So it’s important not to get hung up on specific numbers, but rather the overall health of your email program. And it’s also important to remember that the longer someone is on your list, the less active he/she will likely become.

    Let’s look at the factors that may be affecting your open rates:

    First and foremost is your overall reputation. This is where EmailDelivered comes into play. Our goal is to get your reputation scores up to the 90s and to maintain them there. We work with the ISPs to remove blocks, provide weekly reports for maintenance and work with you on your feedback loops/complaints.

    Assuming your scores are 90 or greater, these primary issues are probably not a factor. (If your scores ARE lower, then we let you know why and what needs to be done to correct the issues.) Often it is due to list quality and spam complaints, both of which are important to pay careful attention to on your end and will affect your overall email results whether you're mailing from your own IPs or via an ESP with shared IPs.

    In addition, EmailDelivered ensures that you are set up with the proper headers for best results including DKIM, domainkeys, SPF and SenderID.

    NOTE: If your webhost provides automatic updates, then it’s important to review your headers regularly to make sure that you are still signing with the appropriate headers. This is often the cause for an increase in junk folder placement, which ultimately can affect your open rates.

    Now… if all of these are in place and you are still concerned about overall performance, here are several things to consider:

    1. What metrics are you comparing results TO?
      Many ESPs provide you with TOTAL opens while many self hosted email applications provide unique opens. If this is the case, then naturally when comparing old results to new, there may be a skew.

    2. List quality.
      Are you uploading old leads? Leads that you have purchased? Co-reg leads? Etc. (Basically any leads that did not specifically opt in to your list or engage within the past 12-18 months). For obvious reasons, you will see lower open rates here simply because the relationship is stale. Segment these leads from your current/high quality leads so that you can get a realistic picture of what's going on with different segments of your list.

    Consider sending from different IPs/domains based on engagement AND creating a re-engagement sequence for older leads.

    NOTE: If you are adding a lot of these leads to your existing list, not only can this affect your open rates, but it can also affect the overall inbox placement of your emails. The ISPs pay attention to engagement metrics and are doing so more and more as of late.

    1. Engagement.
      Even if your entire list is double-optin, over time subscribers will typically become less engaged. If a subscriber stops clicking on links and opening your emails, there’s a high likelihood that eventually all of your messages for that subscriber will be filtered into his/her junk folder. When this happens on a large scale, overall inbox placement can be affected.

    This doesn't matter if you have an absolutely perfect reputation.

    To help combat this, consider teaching your subscribers to whitelist your email address at the point of opting in. Here is a free subscriber-level whitelist generator you can use:

    http://www.emaildelivered.com/whitelist-generator

    TIP: Be sure to use in the "From" email address that your emails come from in the generator.

    1. Check your message content.
      Split test subject lines… Review your content… Make sure that it's relevant to your subscribers and in line with what was promised at the point of opting in. Consider dropping your less frequent and/or non-openers to a lesser frequency and/or putting them through a re-engagement series.

    2. Timing.
      Test the days of the week and times of your emails. What works for one marketer does not necessarily work for another. We have clients that have better results mailing between 2-4pm Eastern while other customers with the same general market have best results mailing at 4am. TEST FOR YOUR LIST.

    The other thing to consider is time of year.

    For example, overall Internet activity declines over the summer. Open rates drop, engagement drops, etc. People are simply not as “connected” during the summer.

    In addition, during times of year when email volume is at it's peak (i.e. Thanksgiving through New Years), open rates are often down because subscribers are getting a greater volume of email than they do during other times of the year.

    NOTE: DO NOT use misleading subject lines simply to get the open! This increases spam complaints and can do more harm than good in the long term (not to mention, misleading subject lines are an absolute violation of can-spam).

    1. Follow ISP Bet Practices.
      It is always a good idea to verify that you are following the best practices for the ISPs. All of the major ISPs provide specific best practices and it's a good idea to review them regularly.

    If you find that you have high reputations and are not hitting the inbox, we can contact the ISPs and request whitelisting of your IPs. However, we are limited to 1 request per ISP every 6 months, so if you are not following all of the best practices for a particular ISP, this can cause more harm than good.

    One final note… ISPs often tighten their filters from time to time. Generally, within 2-3 weeks, things go back to normal, but in some cases, they may actually change their recommended best practices.

    Our goal as your Email partner is to help you achieve the best results with your email marketing by managing your reputation, keeping your scores high, alerting you of potential problems, and going to bat on your behalf with the ISPs.

    As the marketer, it's important to constantly be looking at your list quality, interaction, relationship with your list, and overall campaign strategy. Engagement is becoming more and more important so be sure to include a "subscriber based whitelisting" strategy, reengagement campaigns for people that haven't opened your messages within a certain time, and to regularly test, re-test, and test again.  


    Bulk Delete Contacts

    How to permanently remove contacts from Interspire Email Marketer:

    1. Click Contacts in the navigation bar, then click View all contacts.
    2. Select contacts to be deleted
    3. Under choose action, select Delete
    4. Confirm by clicking Ok


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How do I tie into the Interspire API?

    Q. How do I tie into the Interspire API?

    A. To use the Interspire API, you can find the API manual here:

    http://www.interspire.com/emailmarketer/pdf/XMLApiDocumentation.pdf

    All you need to do is post to the xml.php file inside of the Interspire install. (i.e. yourdomain.com/iem5 ~ or wherever your interspire is installed).

    NOTE: If you are hosting your Interspire installation on Emailability, due to the included enhancements and modifications, we are unable to provide access to the code (i.e. FTP)


    To remove contacts using the CSV file

    1. Click Contacts > Remove Contacts
    2. Select the list to remove contacts from > Next
    3. There are two ways to remove contacts:
    a. Select I want to type the email addresses of contacts into a text box then paste all the email addresses in the box provided
    OR
    b. Select I want to upload a file that contains the email addresses of contacts and browse for the file
    4. For the Contacts Above, select Remove them from my list permanently > Next > Ok

    You may need to do the same steps for the other lists if you have contacts who are subscribed to multiple lists.

    The steps here are specially useful when clearing bounces using the weekly report file.

     


    Q. Do you clean out bounces or do I have to do this myself?

    You have to remove the bad email addresses regularly. We send the weekly reports with all of the recommended removals, but that it is your responsibility to do the removals as we do not modify client data.


    Posting to IEM from a Web Form

    The following is an example of what is needed in order to have a web form POST to add contacts in IEM with custom fields. A custom field can be used to accept information regarding products your customers have purchased.

    In the example we will configure Interspire Email Marketer to accept POSTs of an email address and a custom field named “product2.”

    Enable the API

    First be log into your instance of Interspire Email Marketer and enable the API under Users & Groups, View User Accounts. Edit the account (typically this is admin), go to the Advanced User Settings tab, and click the check box to Enable the XML API. Regenerate the XML API token if you don’t already have one, as you’ll need it to authenticate you when you POST to the API.

    Add the Custom Field

    In the Interspire web interface click on Contact Lists, View Custom Fields and then the Create a Custom Field button. Select a Custom Field Type to tell the application what type of data you will be storing in the DB. In our example we’ll choose Text Field and name it test by filling out the Custom Field name. Adding a custom field prepares the Interspire DB for your new arbitrary information. If the field you want to already exists in the Custom Field list you can use that if you like.

    Prepare the Script

    Pay attention to the variable definition section of the script below. The script below expects to receive two items from whatever you are using to POST the information, in this case an email address and a product, Email and product2 respectively.

    Below that we input the username of the Interspire login, the API key you got earlier, and the ID of the list within Interspire to which you’d like to POST. You can find the ID of the list by viewing your contact lists, clicking edit on one and then looking for the id= field at the end of the URL.

    Place this script on your web server and configure your web form to POST to it. For example if you name the script AddContact.php and put it in the scripts directory of your web server at cooldomain.com it would be http://cooldomain.com/scripts/AddContact.php. You may need to make the script itself executable.

    Basically the flow is this: Someone fills out a web form on your site, or Infusionsoft, or wherever you’re hosting it, the form sends the information to http://cooldomain.com/scripts/AddContact.php which then posts the content to Interspire. Generally people install the script on the same server as their web form, but some people like to use Infusion and just configure the script as a success action, which works too.


    Example PHP

    <?php
    $email = $_REQUEST['Email'];
    $product = $_REQUEST['product2'];
    $api_user = "admin";
    $api_key = "f477927ee8e48ee5cff1df17826a903c892716e8";
    $list_id = 1;

    $xml = '<xmlrequest>
    <username>'.$api_user.'</username>
    <usertoken>'.$api_key.'</usertoken>
    <requesttype>subscribers</requesttype>
    <requestmethod>AddSubscriberToList</requestmethod>
    <details>
    <emailaddress>'.$email.'</emailaddress>
    <mailinglist>'.$list_id.'</mailinglist>
    <format>html</format>
    <confirmed>yes</confirmed>
    <customfields>
    <fieldid>12</fieldid>
    <value>'.$product.'</value>
    </item>
    </customfields>
    </details>
    </xmlrequest>
    ';

    $ch = curl_init('http://houseaustin.com/iem/xml.php');
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
    curl_setopt($ch, CURLOPT_POST, 1);
    curl_setopt($ch, CURLOPT_POSTFIELDS, $xml);
    $result = @curl_exec($ch);
    if($result === false) {
    echo "Error performing request";
    }
    else {
    $xml_doc = simplexml_load_string($result);
    echo 'Status is ', $xml_doc->status, '<br/>';
    if ($xml_doc->status == 'SUCCESS') {
    echo 'Data is ', $xml_doc->data, '<br/>';
    } else {
    echo 'Error is ', $xml_doc->errormessage, '<br/>';
    }
    }
    ?>


    Q. My Email Software Process Bounces. Why Do I Have to Remove the Emails You Send?

    A. In our experience, email software often misses as much as 20% of all bounces, in some cases even more. The reason for this is that the bounce rules are very rarely updated in new releases and ISPs are constantly changing their rules, so many simply get missed.

    The other reason is because software uses a simple rule set to remove hard bounces. (Hard bounces are either bad addresses or ‘soft bounces’ that have bounced 3 or 5 times and have been converted to ‘hard’ bounces).

    The problem with this is that the counts are cumulative over time. So, if you send out an email this week to client@domain.com and it bounces because of a temporary block, then again in 6 months, and then another 6 months, that address is then removed from your list.

    By using the EmailDelivered recommended weekly removals, you are getting only those addresses that have bounced 3 or more times during a 7 day window. In addition, we exclude any subscribers that are a part of a temporary reputation block on which we are working on your behalf.


    Q. Why Are My Open Rates Are Low?

    HTML Online Editor Sample

    A. There are a lot of things that can impact your open rates above and beyond your reputation.

    First things first, open rates are always going to vary from campaign to campaign and even seasonally. So it’s important not to get hung up on specific numbers, but rather the overall health of your email program. And it’s also important to remember that the longer someone is on your list, the less active he/she will likely become.

    Let’s look at the factors that may be affecting your open rates:

    First and foremost is your overall reputation. This is where EmailDelivered comes into play. Our goal is to get your reputation scores up to the 90s and to maintain them there. We work with the ISPs to remove blocks, provide weekly reports for maintenance and work with you on your feedback loops/complaints.

    Assuming your scores are 90 or greater, these primary issues are probably not a factor. (If your scores ARE lower, then we let you know why and what needs to be done to correct the issues.) Often it is due to list quality and spam complaints, both of which are important to pay careful attention to on your end and will affect your overall email results whether you're mailing from your own IPs or via an ESP with shared IPs.

    In addition, EmailDelivered ensures that you are set up with the proper headers for best results including DKIM, domainkeys, SPF and SenderID.

    NOTE: If your webhost provides automatic updates, then it’s important to review your headers regularly to make sure that you are still signing with the appropriate headers. This is often the cause for an increase in junk folder placement, which ultimately can affect your open rates.

    Now… if all of these are in place and you are still concerned about overall performance, here are several things to consider:

    1. What metrics are you comparing results TO?
      Many ESPs provide you with TOTAL opens while many self hosted email applications provide unique opens. If this is the case, then naturally when comparing old results to new, there may be a skew.

    2. List quality.
      Are you uploading old leads? Leads that you have purchased? Co-reg leads? Etc. (Basically any leads that did not specifically opt in to your list or engage within the past 12-18 months). For obvious reasons, you will see lower open rates here simply because the relationship is stale. Segment these leads from your current/high quality leads so that you can get a realistic picture of what's going on with different segments of your list.

    Consider sending from different IPs/domains based on engagement AND creating a re-engagement sequence for older leads.

    NOTE: If you are adding a lot of these leads to your existing list, not only can this affect your open rates, but it can also affect the overall inbox placement of your emails. The ISPs pay attention to engagement metrics and are doing so more and more as of late.

    1. Engagement.
      Even if your entire list is double-optin, over time subscribers will typically become less engaged. If a subscriber stops clicking on links and opening your emails, there’s a high likelihood that eventually all of your messages for that subscriber will be filtered into his/her junk folder. When this happens on a large scale, overall inbox placement can be affected.

    This doesn't matter if you have an absolutely perfect reputation.

    To help combat this, consider teaching your subscribers to whitelist your email address at the point of opting in. Here is a free subscriber-level whitelist generator you can use:

    http://www.emaildelivered.com/whitelist-generator

    TIP: Be sure to use in the "From" email address that your emails come from in the generator.

    1. Check your message content.
      Split test subject lines… Review your content… Make sure that it's relevant to your subscribers and in line with what was promised at the point of opting in. Consider dropping your less frequent and/or non-openers to a lesser frequency and/or putting them through a re-engagement series.

    2. Timing.
      Test the days of the week and times of your emails. What works for one marketer does not necessarily work for another. We have clients that have better results mailing between 2-4pm Eastern while other customers with the same general market have best results mailing at 4am. TEST FOR YOUR LIST.

    The other thing to consider is time of year.

    For example, overall Internet activity declines over the summer. Open rates drop, engagement drops, etc. People are simply not as “connected” during the summer.

    In addition, during times of year when email volume is at it's peak (i.e. Thanksgiving through New Years), open rates are often down because subscribers are getting a greater volume of email than they do during other times of the year.

    NOTE: DO NOT use misleading subject lines simply to get the open! This increases spam complaints and can do more harm than good in the long term (not to mention, misleading subject lines are an absolute violation of can-spam).

    1. Follow ISP Bet Practices.
      It is always a good idea to verify that you are following the best practices for the ISPs. All of the major ISPs provide specific best practices and it's a good idea to review them regularly.

    If you find that you have high reputations and are not hitting the inbox, we can contact the ISPs and request whitelisting of your IPs. However, we are limited to 1 request per ISP every 6 months, so if you are not following all of the best practices for a particular ISP, this can cause more harm than good.

    One final note… ISPs often tighten their filters from time to time. Generally, within 2-3 weeks, things go back to normal, but in some cases, they may actually change their recommended best practices.

    Our goal as your Email partner is to help you achieve the best results with your email marketing by managing your reputation, keeping your scores high, alerting you of potential problems, and going to bat on your behalf with the ISPs.

    As the marketer, it's important to constantly be looking at your list quality, interaction, relationship with your list, and overall campaign strategy. Engagement is becoming more and more important so be sure to include a "subscriber based whitelisting" strategy, reengagement campaigns for people that haven't opened your messages within a certain time, and to regularly test, re-test, and test again.  


    Bulk Delete Contacts

    How to permanently remove contacts from Interspire Email Marketer:

    1. Click Contacts in the navigation bar, then click View all contacts.
    2. Select contacts to be deleted
    3. Under choose action, select Delete
    4. Confirm by clicking Ok


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    How do I tie into the Interspire API?Interspire View91T
    To remove contacts using the CSV fileInterspire View77T
    Posting to IEM from a Web FormInterspire View68T
    Bulk Delete ContactsInterspire View50T
    Adding an Unsubscribe LinkInterspire View50T
    Footer SettingsInterspire View44T
    How to Create a Contact ListInterspire View32T
    How to create a custom email campaignInterspire View28T
    ContactsInterspire View23T
    Where Can I See the Spam Complaints in Interspire?Interspire View21T
    Managing SubscriptionInterspire View21T
    User AccountsInterspire View20T
    Segmenting in InterspireInterspire View20T
    What is Force Unsubscribe?Interspire View19T
    What is Force Unsubscribe?Interspire View19T
    The Admin AccountInterspire View19T
    What is a Contact List?Interspire View18T
    Creating a Subscription FormInterspire View18T
    Creating a Custom FieldInterspire View18T
    Can I send one email to multiple lists?Interspire View16T
    Segmenting & Deleting Inactive ContactsInterspire View16T
    How to Edit a Contact ListInterspire View15T
    Unsubscribe Link Not WorkingInterspire View13T
    Removing Contacts That Haven't Opened in X DaysInterspire View12T
    Change the Sender's Email AddressInterspire View11T
    Why does Interspire keep sending to bounced contacts?Interspire View11T
    Sending Plain Text, HTML and Multipart MessagesInterspire View10T
    Invalid Login Details for Bounce ProcessingInterspire View9T
    TimezoneInterspire View8T
    Time When Emails are sent outInterspire View8T
    "My Contacts Are Missing"Interspire View6T
    How to Check Status of a ContactInterspire View6T
    Scheduling A Split Test (Sending in the Future)Interspire View5T
    Merging Lists in InterspireInterspire View5T
    Is there a way to track what form a contact used to subscribe?Interspire View4T
    Deleting Email Campaigns and Contact ListsInterspire View3T
    Q. Do you clean out bounces or do I have to do this myself?FAQs View77T
    Q. My Email Software Process Bounces. Why Do I Have to Remove the Emails You Send?FAQs View59T
    Q. Why Are My Open Rates Are Low?FAQs View58T
    Q. Why Is My Email Is Sending Slowly?FAQs View36T
    Q. Why Aren’t My Emails Going Out?FAQs View32T
    Q. Why Are My Spam Complaints So High?FAQs View29T
    Accessing Your Support PasswordFAQs View26T
    Q. Why Are My Emails Being Content Filtered When Spam Assassin Gives Me A Score of Zero?FAQs View23T
    Weekly Report - Hard vs. Soft BouncesFAQs View16T
    CAN-SPAM Act: A Compliance Guide for BusinessCAN-SPAM Act View5T
    GMAIL Best Practices by ISP View30T
    Yahoo! Best Practices by ISP View18T
    Windows Live Best Practices by ISP View14T
    AOL Best Practices by ISP View9T
    How much does EmailDelivered cost?Pre-Sales Question View20T
    Do I need a dedicated server to use your system?Pre-Sales Question View13T
    How does your pricing compare with other email services?Pre-Sales Question View13T
    Will you manage my list for me?Pre-Sales Question View13T
    What happens when my emails get blocked?Pre-Sales Question View11T
    What is the process to get set up?Pre-Sales Question View11T
    Will EmailDelivered work with my current email service?Pre-Sales Question View11T
    Can I just hire you to fix an email block on a per incident basis?Pre-Sales Question View10T
    Do you provide email metrics?Pre-Sales Question View10T
    Does your service handle all of my companies and/or domains?Pre-Sales Question View10T
    How big does my list need to be in order to use EmailDelivered?Pre-Sales Question View10T
    How much can you improve my deliverability?Pre-Sales Question View10T
    How do I get started with your service?Pre-Sales Question View9T
    Do you offer phone support?Pre-Sales Question View8T
    How do I know if my server will allow me to send bulk email?Pre-Sales Question View8T
    The service I currently use tells me that my deliverability ss 99%. Can you do better than that?Pre-Sales Question View8T
    What does the setup fee include?Pre-Sales Question View8T
    What Happens When My Email Gets Blocked?Pre-Sales Question View8T
    What other costs are associated with EmailDelivered?Pre-Sales Question View8T
    Why don’t you offer a trial?Pre-Sales Question View8T
    Will you get me whitelisted?Pre-Sales Question View8T
    Will you manage my server?Pre-Sales Question View8T
    Once my email is clean, will I stay unblocked?Pre-Sales Question View7T
    Can you help us get our customer service/support emails delivered?Pre-Sales Question View6T
    How do I know if my server’s IP addresses are blocked?Pre-Sales Question View6T
    How do I reach support?Pre-Sales Question View6T
    How long does it take to get set up with EmailDelivered?Pre-Sales Question View6T
    How long does it take to get “Delisted” if we do get blocked?Pre-Sales Question View6T
    If I work with EmailDelivered, can you guarantee that my emails won’t get blocked again?Pre-Sales Question View6T
    Do you have an affiliate program?Pre-Sales Question View5T
    When will I begin seeing results?Pre-Sales Question View4T
    Spam Traps 101Deliverability View32T
    SPF RecordsDeliverability View32T
    SPF RecordsDeliverability View10T
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